Frequently Asked Questions

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At Krative Three, we want you to love your purchase! If you're not completely satisfied with your order, we offer a hassle-free return or exchange process. Please review our return policy below:

Eligibility for Returns:

• Items must be returned within 14  days of the purchase date.
• Products must be in original condition, unworn, unwashed, and with all tags attached.
• Sale or clearance items are final sale and not eligible for return or exchange unless faulty.
• Gift cards are non-refundable.

How to Return an Item:

• Online Purchases:
  • Log into your account and visit the "Order History" section.
  • Select the item(s) you wish to return and follow the instructions for generating a return label.
  • Pack the item securely, including the packing slip or order confirmation.
  • Drop off the package at a designated courier location.

Refunds:

• Refunds will be processed within 7-10 business days once the returned item is received and inspected.
• Shipping fees are non-refundable.
• If you received a promotional or discounted price, your refund will reflect that amount.

Exchanges:

• Exchanges are subject to product availability.
• If the item you wish to exchange is out of stock, a refund will be processed instead.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service within 48 hours of delivery. We will provide instructions for returning the item and offer a replacement or full refund.